For Travel Agencies, ticketing is a function that entails high process time, while being a low value generating function. The function adds to the agency‘s costs in terms of the time spent on query handling and ticket distribution, while the agency does not create additional value by handling this process on its own.
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This whitepaper builds a case on why outsourcing of ticketing operations would be a practical, viable and efficient option for travel agencies to cut down on operating costs. It also details some typical processes that can be evaluated by mid-to-large sized Travel Agencies for outsourcing. It also lists the essential steps required to structure a commercial engagement for outsourcing.