Processing 5 million+ mishandled baggage queries for the world’s largest airline

amit3076 Case Studies

InterGlobe Technologies (IGT) provided services around customer service for delayed and damaged baggage concerns for a leading US airline and helped decrease repeat calls for delayed baggage by 10%-12%. Share this Post Mishandled and lost bags are a major reason for customer dissatisfaction. The client wanted a centralized baggage desk to handle customer queries for mishandled bags to improve customer …