Airline Queues Automation Solution
When ad-hoc or planned changes result in the rescheduling of flights, airlines need to process a large number of PNRs within a short span of time. Mishandling of these time critical queues can have an immediate and highly visible impact on airline’s frontline operations.
In today’s cut throat competition between airlines, it is necessary that airlines maintain and process queues efficiently and effectively in order to cater to all passenger requests and complaints.
InterGlobe Technologies (IGT) provides support for queues management on Sabre, Amadeus, Galileo and Worldspan GDSs, ensuring quick resolution of customer queries and complaints.
More than 200 travel specialists managing queues for global clients
Proven Track Record
Over 10 years of experience in handling teletype reject queues
Exceptional Process Quality
5 million airline PNRs handled per year with an accuracy of 98%
3 million schedule changes PNR queues processed per year