Queues

Airline Queues Automation Solution

When ad-hoc or planned changes result in the rescheduling of flights, airlines need to process a large number of PNRs within a short span of time. Mishandling of these time critical queues can have an immediate and highly visible impact on airline’s frontline operations.

In today’s cut throat competition between airlines, it is necessary that airlines maintain and process queues efficiently and effectively in order to cater to all passenger requests and complaints.

IGT Offerings

InterGlobe Technologies (IGT) provides support for queues management on Sabre, Amadeus, Galileo and Worldspan GDSs, ensuring quick resolution of customer queries and complaints.

Business Value

Domain Expertise

More than 200 travel specialists managing queues for global clients

Proven Track Record

Over 10 years of experience in handling teletype reject queues

Exceptional Process Quality

5 million airline PNRs handled per year with an accuracy of 98%

Operational Scalability

3 million schedule changes PNR queues processed per year

Featured Resources