IGT helped save 70% of booked revenue for a leading airline during IROPS

Irregular operations (IROPS) Support Services

Here’s how we can help you manage IROPS

Airline Disruption Management Services

Last minute flight delays and cancellations due to weather disruptions or technical glitches, puts tremendous pressure on the ground staff to accommodate passengers, manage rebookings and address passenger concerns.

IGT provides IROPS support with a taskforce of travel agents across 13 global delivery centers, speaking 20+ languages, ready for immediate support and time-bound communications.
Focussing on passenger-centric support, IGT helps airlines retain revenue, enhance customer satisfaction and drive operational efficiencies.

Reasons for Disruption

  • Weather & Natural Calamity
  • Civil Unrest
  • System Maintenance
  • Aircraft Repair
  • Overbooking

Passenger-centric IROPS Management

IGT’s integrated passenger-centric IROPS services including rebooking/ re- accommodation, notifications, social media management, mishandled baggage services, and contact center queries, enables airlines to deliver enhanced customer experiences and build customer loyalty.

    Passenger Management

    Schedule Changes
    Notifications-SMS, Calls, Emails, Social Media
    Exchanges & Reissuances
    Downgrade Services

    Process Management

    Mishandled Baggage
    Seat Management
    Baggage Recheck-in
    Visa Assistance

    Letting Technology-driven solutions optimize IROPS efficiencies

    Technology can play a crucial part in helping Airlines improve their DSAT during disruptions. Empowered with automation, AI and Analytics, the IGT chatbot helps improve re-accommodation times and provide real-time communications.

    Flight Search and Status Check
    Flight Rebooking
    IROPS query handling
    Baggage Queries

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    Business Value

    revenue retention annually through IROPS management for a leading European carrier
    cancelled flights rebooked every month
    leading airlines leverage IGT IROPS services for disruptions
    passengers handled per hour per agent with zero errors
    customers notified for any ad-hoc changes resulting in increased CSAT for the airline

    Featured Resources

    Speak with an IGT IROPS expert today