Airline Disruption Management Services
Last minute flight delays and cancellations due to weather disruptions or technical glitches, puts tremendous pressure on the ground staff to accommodate passengers, manage rebookings and address passenger concerns.
IGT provides IROPS support with a taskforce of travel agents across 13 global delivery centers, speaking 20+ languages, ready for immediate support and time-bound communications.
Focussing on passenger-centric support, IGT helps airlines retain revenue, enhance customer satisfaction and drive operational efficiencies.
Reasons for Disruption
Passenger-centric IROPS Management
IGT’s integrated passenger-centric IROPS services including rebooking/ re- accommodation, notifications, social media management, mishandled baggage services, and contact center queries, enables airlines to deliver enhanced customer experiences and build customer loyalty.
Letting Technology-driven solutions optimize IROPS efficiencies
Technology can play a crucial part in helping Airlines improve their DSAT during disruptions. Empowered with automation, AI and Analytics, the IGT chatbot helps improve re-accommodation times and provide real-time communications.
Flight Search and Status Check
IROPS query handling