Digital Services for the Travel Industry
The world today runs on digital – the connectivity of physical things with digital. As the consumer “always on” connectivity grows exponentially, the demand on travel providers to be digitally transparent, personalize interactions, improve existing services and accelerate value to customers is high.
From look to book, bag to board, cruise to complain, travel services and experience is holistically connected and digital. IGT digital services enhance omni-channel customer service management of the traveler’s entire digital journey with engagement strategies to content management, integrated customer support to analytics, and crisis communications to digitized solutions. Our digital services include:
Reasons for Disruption
Delivering omni-channel & seamless travel experiences with IGT Digital Services
Digital Contact Center
Seamlessly connect and personalize all touch-points across travel, operations and processes
State-of-the-art airline & hotel mobile apps and customized travel centric mobility solutions