Crew Management Services
Effective Crew Management helps in enhancing operational efficiencies by streamlining their day-to-day operations. InterGlobe Technologies (IGT) provides well-managed and comprehensive crew management services with expertise in crew scheduling, administration and payroll processing.
IGT Crew Management Hub has a dedicated team of professionals with more than 2.7 million man-hours of expertise on crew management and a comprehensive knowledge base on flight attendant agreements, technologies, union contracts and regulations.
The Hub provides 24×7 support to more than 20,000 flight attendants who work across different geographies, time-zones, work schedules and hours.
The services include both front and back office operations across different channels of communications like web, voice, chat, email for crew management. Key services include:
- Schedule Management: IGT provides support for any changes to crew schedule due to jury duty, leaves etc. to make sure that flights regulations are followed. IGT also maintains a crew calendar to help in training, rescheduling and schedule swapping.
- Payroll & Auditing: IGT helps in conducting pay slip audits, and works with the crew on re-imbursement filings, irregular operations premium, language premium, vacation premium and more.
- HR Shared Service: IGT supports the crew with HR services like Visa handling, exit formalities, retirement, certificate of employment
- Analytics: IGT provides host of analytical tools to monitor all types of back-office queues which help in auditing and reporting functionalities and thus increase the productivity of the process.
Better Customer Experience
89% ESAT maintained of flight attendants consistently for the 2 years serviced
90% of flight delays due to operational staff inadequacies were reduced
94% reduction of scheduling errors providing significant savings