Travel technology providers are looking at multiple avenues including technology, processes, management, and business models to revolutionize and innovate their services. Airlines have been future-foward taking lead in initiatives like Airline inventory distribution, Loyalty and Frequent Flier programs, Offshore Captive Centers among others. Today, technology is enabling better travel globally by providing a unified and enhanced travelling experience across each stage of journey and has altered the way in which travel was distributed and commercialized.
In the age of the connected consumer, travel and hospitality companies are looking to integrate and expand areas like mobility, big data, social media, ecommerce and distribution management in order to meet the needs of the digital passenger.
IGT enables better travel by optimizing leading popular travel applications like reservations system, PSS, departure control systems, ecommerce applications, internet booking engine and many more. IGT expertise enables the growing interconnection of business processes to drive companies’s ability to quickly adapt to changing demands.
As a leading provider of integrated IT BPO solutions to the travel industry, IGT has been supporting many travel technology companies across consulting, technology and business process management.
Business Services : IGT helps travel technology companies maximize its business goals around revenue, cost savings, efficiency and customer satisfaction through its focused and specialized business services :
- Social Media
- Call Center Management
Technology Services: With proven expertise in mainframe technologies like TPF, zTPF and new age applications like Mobile and Social Commerce, IGT can support GDS both in managing traditional system and in modernization of its systems and processes
- Application Services
- Architecture Consulting
- Business Intelligence & Data Warehousing
- Core Applications
- Product Implementation
- Software Testing
Business Process Management: IGT provides 24*7 helpdesk support in over 20 languages from its centers globally
- Customer Service
Superior Business Performance
Reduced time-to-market with pre-built technology frameworks
TPF ‘Cross Functional Impact Matrix’ enabling quick identification of program dependencies on multiple functions, data modelling framework including EMD
Analytics to provide 360 degree-view of data related to various departments and processes
State-of-the-art Mobility lab with latest handsets, smart phones, tabs, devices and cloud-based testing support