Travel Call Center Agency and IT Solutions

In today’s dynamic business environment, travel agencies face tremendous economic and margin pressures to manage customer expectations and cost challenges. The need of the hour for travel management companies (TMCs) and online travel agencies (OTAs) is to increase revenues through cost-effective distribution channels, drive upsell and cross-sell opportunities and provide value-added services to their customers.

It has thus become important for travel agencies to leverage technology, outsourcing and new age media in an effective and efficient manner to deliver high value customer service.

InterGlobe Technologies (IGT) enables better travel by delivering business transformative services to travel agencies. IGT deep domain expertise, qualified and experienced resource pool and a strong focus on operational excellence help TMCs and OTAs increase their revenue through online and offline channels, decrease their operational costs and provide differentiated services to their customers.

IGT Offerings

InterGlobe Technologies (IGT) offers a full range of services including end-to-end travel software implementation, technology integration, ecommerce and outsourcing services to TMCs and OTAs .

Business Value

Operational Efficiency

Handling more than 500,000 customer queries for one of the largest TMC’s in the world

Smart Automation

Robotic automation, development and maintenance for efficient PNR processing

Proven Track Record

Technical and functional expertise across all GDSs including Galileo, Amadeus, Sabre and Worldspan

Domain Expertise

Over 1,700 person years of experience in fare filing using various tools including APF3, ATPCO, and proprietary tools like Datalex and Morpheus

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