Indoor Positioning Systems – Transforming the Location-based Application Landscape

By Suraj Kumar While global positioning systems (GPS) remain the most important tool for outdoor navigation, it requires the receiver to have an unobstructed line of sight to satellites. Due to the weakening of signals by building construction materials, the satellite based GPS signal loses substantial power indoors. Thus, all mobile location-based apps, like navigation, are unable to work inside …

Social Loyalty: Is the personalized engagement with your valued customer personal enough?

By Naveen Kapoor For decades, loyalty programs have formed the backbone of the brand marketing activities in airlines and hotels. With the end vision of identifying and retaining loyal customers, these programs have been successful in the past. But in today’s world, the term “loyalty program” seems to be ubiquitous with most of the airlines and hotels owning a loyalty …

The WeChat M-commerce – Travel Opportunity or flight of fancy?

Of all the services travel industry avails to its consumers, its customer communication that is decisive in building and nurturing a valuable relationship. And there is hybrid opportunity opening up in m-commerce. In 2014, one-third of all m-commerce transactions were travel related. Mobile travel bookings are set to hit $39.5 billion in 2015. As devices and mobile apps continue to …

Going big on Big data: How the Logistics industry is enhancing its supply chain visibility with real-time analytics

By Mahesh AG The logistics industry is complex with critical sub-areas such as transportation, inventory, warehousing, material handling, packaging and security that need to come together for actionable insight. The ever-changing global economy, fuel price instability, just-in-time requirement of customers, and the necessity of cost-effectiveness add to the complexity of the ecosystem. This, in addition to the huge scale of operations, makes …

Automation: The panacea for Agile testing challenges?

By Vipul Gupta The Agile Enterprise:  Adaptive, Innovative, Sustainable And Dynamic! Organizations across the globe are adopting the Agile development methodology for enhanced collaboration and faster delivery. Agile development revenue is growing more than 20% over the past three years while the annual Forrester Forrsights Software Survey had 69% percent of respondents showing interest, planning to implement, or having already implemented …

EMD: Unleashing the True Potential of Airline Ancillary Services!

By Avik Dasgupta Ancillary revenues are gaining importance as a growth driver for the airline industry… Ancillary revenues are a key part of many airlines’ business models. In established markets such as North America and Europe, some carriers such as Spirit, Wizz Air and Allegiant are seeing ancillary revenues account for more than 30% of total revenues. The trend has …

z/TPF Migration: Easing the Transition – Part 2

By Madhur Arya. My last blog discussed the challenges faced in z/TPF migrations by companies worldwide and the ways to overcome them. In this concluding part, I will present a detailed z/TPF migration approach and share some best practices for a smooth z/TPF migration. A z/TPF migration approach Migration to z/TPF involves several tasks right from careful planning to rigorous testing …

z/TPF Migration: Easing the Transition – Part 1

By Madhur Arya With IBM planning to end support for TPF V4.1, there is an urgent need of migrating TPF 4.1 systems to z/TPF systems effectively. The two part blog will discuss the challenges faced by companies in z/TPF migration and the ways to overcome them. It will also present a detailed z/TPF migration approach and list the important considerations while …

Unlocking the Customer value

By Naveen Kapoor and Love Ojha. The travel and hospitality industry is a rapidly growing Customer-Centric Business. For Airlines, Hotels, Cruise lines and TMC’s, the need to know and uniquely identify their valued customers is a business imperative which helps them optimize their operations and increase the impact of their marketing strategies, ultimately keeping them ahead of the competition. However, …