Price is Paramount: Getting to 99.9% accuracy in the airfare war

It’s a well-known fact that the aviation industry is a highly regulated industry with multiple stakeholders. And by that count, airfare too, is a highly controlled operation. So getting the correct airfare is a critical aspect of any airline’s business operations. But it faces challenges where poorly designed or enforced fare management infrastructure has cost more compared to the value …

Digital Transformation – A real opportunity in BPM space

If there’s one thing that is growing faster than the speed of travel, it’s the assimilation of ‘real-time’ data via IoT collected during every journey and every touch point.  Like with other verticals, ‘seamless connectivity via digital’  has become a critical part and influencer of Travel,  creating access to information, introducing automated systems and enabling new ways of communications and …

Asia becomes the hub for “Smart” travel (IT-BPM industry)

Digitization has provided untapped opportunities for travel providers to strengthen relationships with their customers in home markets, across the region, and around the globe. In that, certain regions are seeing a growing “smart” evolution with regard to lifestyle and particularly in travel. And in the center of it all is Asia. With over a billion travellers, the fastest adopters are …

‘The BIG 3’ BPM agents of change – Big Data. Smart Machines. Predictive Analytics

Customer service is entering a new era and by that count BPM is evolving not only its offerings but the environments where it is applied. In IGT’s 2015 ‘Travel Trends’ predictions echoed Gartner’s report that in 5 years the BPM will see certain manual jobs automated by robots (RPA), for digitally powered businesses.  And BPM Big #3 are responsible for …

The Why and How of Continuous Integration

By Pankaj Srivastava Continuous Integration is a development engineering practice that integrates code after each check-in done by developers into a shared repository and helps to find out code errors & code breaks early before it hampers the development process of other developers. It is a myth that Continuous Integration is an agile methodology practice. A development engineering practice is not …

Agile Methodology – The T20 of Software Development Life Cycle

By Rahul Singh, Agile methodology is like T20 cricket match of recent days where the requirements keep changing every moment and you need to be on your toes to be successful (deliver something tangible). Waterfall or V-model was more like a Test match where you had enough time to set yourself and decide on your strategy. But here in agile there …