Back Office Outsourcing – great service and mighty returns

Back Office outsourcing services of a BPO involves services like Tables Maintenance, Dupes Processing, Teletype Rejects Processing, Fare Filing, Flight Rebooking & Notification, File Finishing, Debit Memo Research, and ARC Reconciliation. This would seem all Hebrew and Greek to people who have no inkling of what BPO services is all about. A short peek into the workings of BPO services would give you an idea that many companies due to competitive pressures have been pushed to avail the services of a BPO. They look into the nitty gritty of the business and provide customized back office solutions to the airlines and travel industry in its entirety, mainly where a plethora of back office or contact centre jobs wait to be handled with care and dexterity.

There has been a major emphasis on global outsourcing lately and 3 quarters of companies whole world over are planning to increase their spend on IT outsourcing. Software outsourcing is a major part of the whole process. The primary catalyst behind this trend of outsourcing is very distinct. It is the saving of costs. There is also the temptation of high quality labor at a minimal cost. That is a very lucrative factor for the outsourcing companies to take up as a business strategy. It is a very tempting offer for maintaining greater services at low budget. Outsourcing thus helps organizations to make savings of up to 70 per cent on their IT budget. This helps make the software outsourcing a roaring success. So it is not only the development of technical skills but also cognition of the business priorities.

The quality focus, the IT infrastructure, the rigorous process, and the skilled resources pertain to the best practices according to international standards. The back office outsourcing, from leading BPOs, provides the best services to the reputed airlines and the travel industry.

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The duplicates booking process is a major back office outsourcing activity. Duplicate bookings are often created for the same passengers and in spite of the auto cancellation system there are certain bookings that remain unsolved. They do not match in all terms. Therefore handling of such bookings would require manual action and an effective inventory management system. This job involves decision making and with the dupes handling services provided at the BPOs the airlines are most benefited.

There are companies like IGT that handle over 250,000 Dupes Messages or around 500,000 duplicate bookings per year for their clients. This contributes to an effective management of inventory and significant savings too.

For the international carriers, there is an area of operation that needs improvement with respect to the Airline services. This is the rebooking support and the flight disruption function. The rebooking is managed in a fragmented manner across many departments to cater to the different situations like delays, oversales and cancellation. This leads to inefficient services which results in dissatisfaction of the customers. The airlines have found this to be an area of concern and this is a critical business need to look at. Delays in flights cause an urgent need to process changes to the passengers’ itineraries. This whole process of rebooking is taken care of by BPOs. As a result the affected passengers are provided with an onward connection and the airlines are helped with minimizing their revenue losses.

Thus, Back Office outsourcing is a major service provided by the BPO for the smooth running of the airline companies which end up in providing a greater output and cost saving with the help of high-end labor.