IGT's global delivery model helps ensure that you enjoy the benefits of sending work offshore. We work with a variety of engagement models, and recommend the one most suited to your specific needs.

• Application enhancement: IGT provides services of handling functional applications enhancements in a structured manner. Regular reporting ensures that you are aware of progress status and also enables you to measure the value added to your application by each customization or enhancement.



• Production support: We help you enhance your applications by ensuring that you have access to the functionality that you require to keep pace with your changing business requirements. We define mutually acceptable service-level agreements for various defect classifications, thus enabling a structured approach to measuring our performance.