Contact Centre Outsourcing | InterGlobe Technologies

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Airlines

	United Airlines– Loyalty Program management and Contact Centre Mangement(Queues processing). IGT has multi-lingual resources handling communications in German, Chinese and English



	KLM– Flight Disruption Support/Rebooking services for all outbound KLM flights across their worldwide network excluding North America



	South African Airways – Back office functions for system-wide Queues Management and processing of Teletype Rejects



	Virgin Atlantic – System wide reject handling and Dupes Processing. IGT also handles Reservation Queues for schedule change and reseating



	Air India Express – Conceptualised, Designed and Developed the Airline Distribution System encompasssing Internet Reservation/ Booking Engine connecting all distribution channels (Travel Agents, Call Centre, Web Bookings and offices of Air India), Departure Control System and integration with Payment Gateway. Also provide hosting and maintenance of the application

Travel Agencies

	EF Travels– Voice Operations in the areas of Ticketing & Travel Operations - Processing, Updation and Finalization of Flight details for Group Bookings of EF Educational Tours



	Online Travel Corporation – IGT manages the fares back office including loading and quality checking for fares on OTC's proprietary fares software. IGT also undertakes price comparisons for OTC which involves checking the flights, Hotels and both with their competitors and logging it on spread sheet



	Al-Tayyar Travel Group – A comprehensive Front, Mid & Back Office Integration Solution involving 16 modules including Reservations, Accounting, HR, Cargo, Shipping and Forecasting



	Thomas Cook – A Booking Engine fitting exactly into Thomas Cook's e-business strategy of expanding their customer base, by offering them the best choice from Published and Negotiated Fares

Travel Technology Companies

	Galileo – Range of services involving solution designs based on cutting-edge Open Source Technologies and Application Maintenance & Development on rare TPF/Mainframe technologies



	Galileo India– A state-of-the-art Enterprise-wide Integration Solution covering Call Center, Inventory, Sales, Productivity and Profitability



	Travelwire– High-end Development & Maintenance projects on Web Services

e-Ticketing | Internet Booking Engine | Travel Technology Consulting | BPO | Frequent Flyer Program