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IGT is a Quality processes driven organization and has its Quality processes geared towards meeting the delivery criteria emphasizing on providing reliable and robust solutions & services to its clients. This ensures on time deliveries – every time with replicable processes’ components to help meet the scheduled time and cost commitments. IGT has the following accreditations under its belt.
Demonstrating IGT’s commitment to its clients for consistently providing high Quality solutions, the CMMI Level 5 accreditation reiterates IGT’s ability to orchestrate end-to-end, process-driven business solutions.
The CMMI accreditation is based on the premise that all processes can be controlled by deploying time tested Best Practices including:
- Clearly documented procedures that meet international norms
- Focus on Tools
- Metrics driven mature Project Management
- Frequent cross-functional audits and management reviews
- A company-wide culture of continuous improvement
IGT's Quality Management System (QMS) for managing software development ensures a high level of Quality in all the software’s developed within the company. It also addresses special requirements for specific products and clients.
IGT has also been certified by BSI Management Systems for ISO 27001:2005 based on Information Security Management System (ISMS). This has enabled a systematic information security risk management and mitigation through implementation of security control by dedicated Security Management Group.
To become an Employer of Choice, IGT’s People processes have been assessed at P-CMM Level 3 by KPMG. P-CMM has helped IGT in Attracting, Growing, Motivating, Deploying & Retaining talent to improve its peoples’ capability in providing quality IT and BPO Services.
IGT, received the coveted PCI DSS 1.2 certification
from leading PCI DSS QSAC, ControlCase on December 9, 2008. IGT is the
first Travel BPO Organization to become PCI DSS 1.2 compliant. It has
successfully met the newest version of the Payment Card Industry Data
Security Standard (PCI DSS) compliance requirements. The PCI Security
Standard Council had released the newest version 1.2 of PCI DSS on October
01, 2008 . ControlCase conducted a meticulous audit process of IGT’s
security measures used in protecting e-commerce customers and their
data involving travel transactions.(For
more information…)
IGT’s Business Process Outsourcing (BPO)
division has been certified by BM TRADA Certifications Pvt. Ltd for
ISO 9001:2008 based Quality Management System. The certification focuses
on achieving total customer satisfaction by persistently improving the
service delivery to meet/ exceed Service Level Agreements. It recognizes
organizations that can link business objectives with operating effectiveness.
Organization wide Six Sigma deployment aiming towards zero defect solutions & further process improvements.
At IGT, the endeavor is to constantly improve the process performance through both incremental and innovative improvements. IGT’s dedicated Quality Assurance Group, taking the lead in building a Quality culture among the employees, is aggressively forging ahead with a clear focus on achieving international benchmarks in Quality.
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