A strong metrics-driven Resource Management process is the cornerstone to IGT's Global Delivery and deployment approach. This is critical from not only the standpoint of optimal and speedy resource ramp-up and deployment, but also with respect to effective program governance leading to high productivity and on-time delivery of critical projects.

IGT has created a metrics measurement process that ties in with the Quality process, to provide an almost real-time update on resource deployment, utilization and requirement, for each project, across global locations, and for each client.

The Resource Management process relies on an effective combination of strategies for Resource Acquisition, Training, Deployment and Retention. This ensures that skill-sets, domain knowledge and best practices are absorbed, utilized and enhanced across customer engagements, locations, practice groups and the people that form the core of the delivery teams.

The single driver behind all these strategies is numbers-based Organizational Metrics, that bring predictability coupled with speed of response into each element of decision making that impacts the customer. The result is superior value to the customer in the form of:

• Better client interaction and understanding of requirements
• Optimal resource deployment leading to higher productivity
• Faster response times on critical client initiatives
• On-time, quality delivery
• Knowledge retention and Re-use on multiple engagements

Knowledge is a combination of wisdom and facts. At IGT, our wisdom stems from our decades-old experience in the Airline & Travel business. And we test this wisdom against emerging facts everyday, with the rigor of our Organizational Metrics.