Social Media Contact Center
Passengers and guests are increasingly looking beyond traditional channels for support and are using social media to connect and talk about airlines, hotels and other form of travel companies. As social media continues to alter the manner in which customer engagement was traditionally done, travel and hospitality companies are beginning to leverage the power of popular social channels like Facebook, Twitter and others.
As part of its integrated solutions, IGT offers customer support and crisis management services using social media. IGT has proven experience in driving customer delight using multiple channels, and the service desk now encompasses dedicated support for queries over social channels. The service desk would be manned by highly skilled agents who would be proficient in social media tools.
Contact InterGlobeTechnologies at mktg@igt.in
As part of its integrated solutions, IGT offers customer support and crisis management services using social media. IGT has proven experience in driving customer delight using multiple channels, and the service desk now encompasses dedicated support for queries over social channels. The service desk would be manned by highly skilled agents who would be proficient in social media tools.
IGT OFFERINGS
- Customer Support: Basis the classification provided by the customers, the agents would provide a pre-defined response to customer comments and queries.
- Loyalty Management: Some of key elements of the solution would include
- Creation of separate work flows for managing responses from loyal customers to social campaigns
- Design & implementation of social campaigns to target the loyal customers
- Irregular Operations: In times of irregular airline operations, the customer service desk shall proactively reach out to customers over social media channels with the right communication.
BUSINESS VALUE
- Leverage the strength of IGT’s partner SimpliFlying to get more from social media programs
- Offer real time customer support to your customer through their channel of choice
- Scale your social media reach without impacting your cost considerations
- Faster query resolution to increase customer satisfaction and reduce churn, thus enabling customer loyalty
Contact InterGlobeTechnologies at mktg@igt.inAviation
IGT provides a wide range of solutions & services by providing a rare amalgamation of modern technology platforms and industry best practices
Travel Distribution
IGT has an answer to the dynamic needs of the travel distribution industry by providing wide-experience and domain-rich solutions
Hospitality
IGT’s robust solutions and services cater to the pronounced economic volatility and ever-changing business within the hospitality segment
Transportation
IGT helps address challenges like softening consumer demand and rising fuel costs to simplify and improve the efficiencies