Queues Processing Services from IGT include handling airline queues for PNR bookings, involving changes in passenger itinerary and Special Service Requests (SSR) such as special meals, pet, wheelchair, reseating, group seating, medical cases, unaccompanied minors, extra seats, sporting equipment, etc.

In one of its engagement with a leading US Airline, IGT provides Queues management services involving outbound calls, performance reporting and monitoring & process improvement. The functional areas of the Queues Processing services pertain to - Waitlist Queues, Urgent Queues, TBM Bookings Errors, Automated Outcall Reject Queues, SSR status changes, Address Verification and Other Airline Schedule Changes.