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BPO |
| Group Booking
| Fraud Prevention
| Contact Centres
| Queues Processing
| Teletype Rejects
| Dupes Handling
| Flight Disruption Support /
Rebooking Services
| Frequent Flyer Program
| Rules Coding & Quality Check
| Fares Loading
A strategic management tool to enhance process level efficiency and reduce costs
IGT offers extensive Business Process Outsourcing (BPO) services that cover the entire gamut of call/contact centre and back-office transaction processing for the Travel industry.
Providing BPO services from India, IGT has successfully served the BPO needs for major travel corporations providing tangible returns and savings for varied types of work- transaction processing, frequent flyer/ loyalty program management, data management services, call center and critical customer interaction services.
Our Business Process Outsourcing from IGT have been broadly categorized as:
Sales & Services (Voice based processes- Inbound and Outbound)
IGT's state of the art infrastructure at its India based contact centres helps us deliver quality services to international travel organizations. The gamut of services offered include:
Inbound Contact Center- Bookings & reservations, cancellations, frequent flyer program management, customer service, tele check-in, tele sales, help desk and enquiry services.
Outbound Contact Center- Information disbursement, sales and research
Back Office Transaction Processing services (Non voice processes)
Based on an outsourced/off-shore model, our services include - Queues Processing, Teletypes & Rejects, Dupes Handling, Flight Disruption Support/Rebooking Services, Frequent Flyer Programs, Rules Coding, Fares Loading and Online Support.
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Frequent Flyer Program
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