IGT has proven capabilities of achieving high degree of customer satisfaction in the frequent flyer programs it manages for its airline clients. Our trained travel professionals -with multilingual skills - offer the expertise of managing customer contacts through different data transfer sources viz. voice, email, postal letters and fax. Our offerings include complete Conceptualisation, Automation and Management of frequent flyer programs based on the needs of our clients.

Here are the broad areas of functioning where IGT provides its services:

Loyalty Program Management

• Application/Form Processing
• Document Management and Workflow
• Data Capture, Verification, Cleansing and Exception Handling
• Database Updates and Maintenance
• Risk/Fraud Review
• Document Management/Imaging

Promotions and Marketing

• Database Creation, Cleansing and Management
• Direct Mail Services
• Outbound Call Campaigns
• Response Analysis and Reporting

IGT has been successfully handling the frequent flyer program for one of the largest international airines for over 7 years now. The process involves handling communications from airline's global offices for all activities including new enrolments, profile updations, mileage crediting and promotions. The team has m ulti-lingual  skills to handle 2000 transactions a month in German, Chinese and English.