In today’s volatile economic scenario, most airlines work on extremely thin margins and this leaves very little room for revenue leakage.
Revenue leakage — the gap between the revenue that airlines book and the amount of revenue they eventually receive — is a significant problem.
According to IATA, airlines lose up to 3% of their annual revenue due to incorrect use of fare rules, taxes, commissions etc.
IGT offers Revenue Recovery/Sales audit services for the Airline Industry. The services are based on a time-tested process framework – a highly IT enabled and user friendly process which brings together the 3 pillars of the process – the People, the Process and the IT Tools – into a winning combination.
The key focus of the Sales Audit process is:
• 100% coverage of documents and scope of check
• 100% Timeliness with quick turnaround time for prompt recoveries
• 100% Quality

As a part of the audit, the process covers the following types of documents
• BSP/ARC – Sales & Refunds
• Own Office / GSA – Sales & Refunds
• Manual Documents – Sales & Refunds

Documents can be received in form of BSP HOT files or ARC files. Document images can be provided in case of manual documents.
The Scope of the IT enabled Sales Audit Process includes the following:
• Fare Audit – Published Fares, Private Fares & Paper Fares
• Rules Violation Audit – Compliance of applicable rules & condition of the fare being charged
• Tax Audit – Airport taxes, Fuel surcharge & VAT
• Commission Audit – IATA Commission & VAT on commission
• Discount Audit – Special Discounts to Corporate & Travel Agents
• Exchange Audit – Check for correct Fare/Tax/exchange penalty application
• Refunds Audit – Direct/Indirect/Partial/Full
• Baggage Audit – Check on incorrect / missing baggage allowance
• Misplating Check
• RBD Audit
• Groups Audit
• Revalidation check

The IGT Sales audit process further offers:
• ADM generation and Upload – ADMs can be directly uploaded to BSP Link / ARC or sent to the Airlines’ proprietary ADM raising system, if any
• ADM Lifecycle Tracking and Dispute Management
• Interactive Management Information – customizable and comprehensive management information to track the Sales audit process from different perspectives.

To know more about IGT’s Revenue recovery services please write to  mktg@igt.in